Terms & Conditions

By accessing or using the services provided by Country Club Concierge ("we," "us," or "our"), you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you may not access or use our services.

Country Club Concierge is a members-only lifestyle management service. Membership is available to individuals who are current members in good standing of a participating country club or private club. We reserve the right to verify membership status and to refuse or cancel service at our discretion.

We coordinate services provided by independent third-party professionals, including but not limited to home repair contractors, landscapers, housekeepers, caterers, and transportation providers. We act solely as a coordination and concierge service. We do not employ, supervise, or guarantee the work of these third-party providers. All services are subject to availability and scheduling confirmation.

Members may submit service requests through our website, by phone, or via the member portal. We will use reasonable efforts to coordinate requested services in a timely manner. Same-day or rush requests may be subject to additional fees. Service availability may vary based on provider schedules, weather, and seasonal demand.

Membership fees and service coordination fees are billed according to the plan selected at enrollment. Third-party service costs (materials, labor, and provider charges) are billed separately and are the responsibility of the member. Payment is due upon receipt of invoice unless other arrangements have been made in writing.

Membership may be cancelled with thirty (30) days written notice. Annual membership fees are non-refundable except where required by law. Service coordination fees for services not yet rendered are refundable upon cancellation. Third-party provider deposits and payments are subject to the individual provider's cancellation policy.

Country Club Concierge acts solely as a coordination service and is not liable for the acts, omissions, or negligence of third-party service providers. Our total liability for any claim arising from our services is limited to the amount paid by the member for the specific service coordination giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

Members agree to provide accurate information, to treat our staff and service providers with courtesy and respect, and to comply with all applicable laws. We may suspend or terminate service for members who engage in abusive, fraudulent, or unlawful behavior.

All content on this website, including text, graphics, logos, and design elements, is the property of Country Club Concierge or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes are posted constitutes acceptance of the revised terms.

These Terms & Conditions are governed by and construed in accordance with applicable state and federal laws. Any disputes arising under these terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

Questions about these Terms & Conditions may be directed to concierge@countryclubconcierge.net or by mail to our principal office. We will respond to all inquiries within five (5) business days.